On your first day, your new manager keeps referring to you as a "cast member". How do you respond?
You are dressed up as Mickey Mouse and a park guest walks up to you and says hello. How do you respond?
You are dressed up as a cowboy from Frontierland but you need to speak with an employee who works in the Tomorrowland section. How do get to the other section of the park?
A panicked parent runs up to you while you are in costume and explains her child is missing. You saw the child run past you moments ago. Without being able to speak, how do you let the parent know where her child went?
You’ve just put on your full Snow White costume and are proud of how you look. What do you do next?
A child who is too short to go on a certain ride is insisting he be let on. How do you handle the situation?
The park manager asks if you can work a 12-hour shift from 4am to 4pm tomorrow. How do you respond?
A park guest staying at the Star Wars Galaxy’s Edge exhibit won’t stop talking to you about Baby Yoda (Grogu) but you need to get back to work. How do you handle the situation?
A friend of yours heard you work at Disneyland and has been pestering you for free fast passes. How do you respond?
A child has gotten really frightened on the Haunted Mansion ride. What can you do to help the family?
A guest has said he plans on scattering the ashes of a loved one while at the park (this actually happens sometimes at Disneyland). What do you say to this person?
A child is claiming that you are not the real Mickey Mouse while you are in costume. How do you handle the situation?
While working at the Avengers Campus, a park guest asks you to explain the multi-timeline concept in the Loki series. How do you respond?
Space Mountain has broken down and injured guests are threatening to sue. How do you respond?
The real Johnny Depp has arrived and is insisting on being featured in the Pirates of the Caribbean ride. What do you say to Johnny Depp?
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